Saint Louis University (SLU) held the second part of its Annual Management Review (AMR) for Academic Year 2024-2025 on 3 September 2025 at the Fr. Theophile Verbist CICM Hall, SLU Sacred Heart Medical Center. The gathering brought together heads of offices for a series of key presentations and discussions aimed at evaluating previous actions, reviewing current management system performance, and identifying future opportunities for improvement.
The AMR began with Mr. Hector L. Martin, Director of the Office of Institutional Development and Quality Assurance (OIDQA), presenting the Status of Actions from Previous Management Reviews and highlighting Changes in External and Internal Issues relevant to the Management System. Triceayn Marie D. Prestousa, Assistant Registrar, then discussed the Control of Documents and Records. She also tackled the results of the student satisfaction survey.
Key insights on the performance and effectiveness of the Management System were shared by various unit heads. Research, Innovation, & Sustainable Extension (RISE) Center Director Richel L. Lamadrid, PhD reported on learner and beneficiary satisfaction and feedback based on stakeholder inputs through quality surveys.
Mr. Martin then evaluated the extent to which the university’s objectives have been achieved, including assessments of process performance and the conformity of products and services. In particular, OIDQA through Maureen Jane O. Bandoc, PhD, QA Coordinator for External Quality Assurance, and Engr. Janice Kaye L. Aquino, QA Coordinator for Institutional Reputation and Effectiveness presented comprehensive reports on SLU’s accreditations under external quality assurance, and on rankings and ratings relating to the institution’s reputation and effectiveness, respectively. Their presentations highlighted SLU’s continuing commitment to maintaining and enhancing quality standards in line with national and international benchmarks.
Internal Auditor Delia C. Latawan then gave a review of the status of requests for actions including non-conformities and corrective actions alongside the latest audit results. Thereafter, Assistant Treasurer Allan Frank B. Silva provided an assessment of the performance of external providers; and School of Engineering and Architecture Dean Jeffrey Des B. Binwag presented formative and summative assessment outcomes, highlighting academic achievements and directions.
Further, SLU Vice President for Administration, Atty. Shellah Yzanne P. Merced, addressed the Adequacy of Resources, based on the 5M concept that encompasses five critical elements in resource management: Man refers to people, including human resources, skills, training, and motivation; Machine covers the tools, technology, facilities, and equipment used in processes; Method involves procedures, policies, systems, and how work is performed; Material includes raw materials, information, and supplies used to deliver products or services; and Measurement involves standards, monitoring, evaluation methods, data collection, and ensuring accuracy in performance assessment. Atty. Merced reported on these resources in context of Clause 7 of the Educational Organization Management System (EOMS), underscoring the role of resource availability in sustaining quality delivery.
Mr. Martin then revisited the effectiveness of actions taken to address risks and opportunities, including mitigation strategies and success stories. He also outlined opportunities for continual improvement, fostering a culture of proactive enhancement.
SLU Human Resource Department (HRD) Director Jeremy Lee L. Dela Cruz gave insights on staff feedback related to initiatives aimed at enhancing employee-competencies and satisfaction.
SLU President Rev. Fr. Gilbert B. Sales CICM, PhD thanked and congratulated the presenters and all the members of the Management Team. “[I] encourage everyone to continue the path to innovation and improvement that we started years ago. We are really improving very fast, if you look where we have been and where we are now,” Fr. Gilbert said, noting that the University has already come a long way in improving its services toward the stakeholders.
The afternoon session focused on cluster meetings, where discussions targeted identifying continual improvement opportunities aligned. These collaborative sessions were instrumental in aligning unit-level plans with overarching university goals.
Through this comprehensive review process, SLU reaffirmed its determination to advance its management system towards greater responsiveness, ensuring ongoing excellence in service to its learners and stakeholders rooted in Missio et Exellentia.
