Fostering better customer services and satisfaction, Saint Louis University (SLU) Human Resource Department (HRD) and SLU- Sacred Heart Medical Center (SHMC) hosted the annual Customer Service Seminar at Fr. Francis Gevers Hall, SLU Main Campus on 14 and 15 March 2024 from 8:00 AM to 12:00 PM for SLU hospital employees and interns.
Commencing the seminar, Mr. Jeremy Lee L. Dela Cruz, Assistant Director of the HRD led the invocation followed by the opening remarks of Dr. Paul Adlai B. Quitiquit, Hospital Administrator of the SLU- Sacred Heart Medical Center.
Dr. Quitiquit remarked, “We base our action from the surveys we receive regularly. Even with the hospital having 96% satisfaction, we want to address the 4% that aren’t satisfied. It is necessary to give it attention, because if not then the confidence of the people will decline. It is part of our strategic plan of continuous customer care development of the employees. We want when patience comes they will feel satisfied, confident, and safe.”
The first talk, “Serving with Empathy and Kindness”, of the Customer Service Program was given by Mrs Rhoda Joy A. Avila, Guidance Counselor of the Center for Counseling and Wellness. Mrs. Avila discussed the importance of building and enhancing empathy to fellow staff members and patients resulting in better customer care. During her talk, a mini workshop was given to practice empathy.
Atty. Brian Jonathan T. Paraan, Legal Officer of the SLU- Sacred Heart Medical Center, then discussed the Republic Act 10173 or the Data Privacy Act of 2012. Atty. Paraan reminded the audience on the importance of learning the principles of data collection to protect the patients and their personal information.
The Customer Service Seminar is a testament to United Nations Sustainable Development Goals 3 (Good Health and Well-being), 8 (Decent Work and Economic Growth) and 16 (Peace, Justice, and Strong Institutions). (Article by Sarah Navalta | Photos by Justhine Plana)
